Refund policy

L'OCCITANE commits to deliver to the Buyer a product in accordance with these Terms and Condition and applicable law. Buyer can return products to L’OCCITANE within 30 days. L’OCCITANE reserves the right to verify if the product is in order and to prevent misuse of the 30 day cancellation right. The product must be unopened in the original packaging. An invoice or receipt is required for all returns and exchanges. Products on sale and certain promo products can not be returned or exchanged.

For a refund within 30 days of purchase, according to our Terms and Condition, L’OCCITANE will refund the customer in the same way as the customer used for payment, with a reversal of credit or debit cards, bank deposit or with a L’OCCITANE credit note that customer can exchange to products as he pleases in the next purchase at L’OCCITANE. 

Products that were paid for with a gift card are only available for refunding with a gift card. Gift cards are non refundable. 

Customer can return products in L’OCCITANE´s boutique in Kringlan, or by contacting customer service via the e-mail or by phone: 5450-600 (customer service is open Monday to Friday, 9:00-16:00).